Customer Service Associate

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: Budapest

Description

Customer Service Associate

Budapest, Hungary

At Freetrade, we believe investing should be accessible to everyone. It’s one of the best ways to grow your savings, but for many, it seems complicated, expensive, and out of reach. We’re here to change that.

We’re building a team with diverse and unique perspectives to help us on our mission to demystify investing. Our goal is to help our customers achieve better long-term financial outcomes.

In 2024, we’ll be focusing on making our business cash flow profitable. We’ll also be radically improving our product for our core customer base. In the UK, we now have over 1.6 million registered users, and we offer a range of products such as the Freetrade Pension, a stocks and shares ISA, and UK Treasury bills.

To ensure investing feels accessible and our customers enjoy a great experience it’s vital we have a top quality team on hand to support. Our Hungarian customer service team will help new and prospective investors with a range of queries - from navigating our app to understanding some of the complexities of investing. No prior investment knowledge is required, full training will be provided. It’s a great chance to learn about investments.

As it’s a new team you’ll play a part in building ways of working that make the team environment engaging, effective and fun.

The role will be office based with some flexibility for some home base time. You’ll therefore need to have a dedicated and comfortable space to work from home and good quality internet with a minimum speed of 10mb per second.

We expect most people to work Monday to Friday 09:00 to 17:30 (or equivalent) however flexible shifts are available 7 days a week, including early morning and evening if this suits you - please let us know at the point of application if this is of interest.

You will:

Be some of the first Customer Service employees in our new Hungary Customer Operations Team!
Be the first point of contact for customers with questions - answering these directly or escalating complex matters as appropriate.
Assist our predominantly UK customers, in English, through chat and email.
Build a broad understanding of our app and UK, European and US investments, before having the potential to specialise.
Help us refine how our colleagues in UK and Hungary can work together most effectively, and best support one and other.
Come up with ideas to improve processes and proactively support our customers.
Join a high performing international team, where we balance speed, care, effectiveness and customer satisfaction.

About you:

You are Hungary based
You are excited to be part of something new and build out an exceptional Customer Service Team
You take pride from doing a good job, and helping people, being proactive and agile
You are curious and love to go deep and learn
You are a self-starter and thrive working in a fast-moving collaborative environment.

Benefits & interview logistics:

The application process consists of 3 stages: an initial interview with one of our Talent Specialists, followed by a meeting with the Hiring Manager, and concluding with an Executive Interview with the CEO, where we also assess your cultural fit.

We offer competitive salary, cafeteria and equity, which gives you stake in the company!

We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. We're very open about what we're working on, and the best places to learn more are our buzzing community forum and our blog.

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Talent Screen

Onsite Interview

HM Interview

Executive Interview

Hired