IT Operations Engineer

Department: Engineering

Employment Type: Permanent - Full Time

Location: London

Reporting To: Sami Eltamawy

Compensation: £40,000 - £48,000 / year

Description

Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings.

We’re changing that.

We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in.

2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space.

This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers.

As an IT Operations Engineer you’ll play a pivotal role in designing, implementing, and maintaining our IT systems.
Our ideal candidate would be someone who believes in the importance of both enablement and security. You will sit within the Information Security Team at Freetrade, and will contribute to how we shape our Corporate Technology function.

You will...

Triage and troubleshoot day-to-day IT support requests
Contribute to project work and our roadmap content
Manage our growing Mac estate via Jamf
Support our cloud collaboration tools such as Google Workspace, Slack, Jira etc.
Champion the technology side of the onboarding and off-boarding processes
Engage with key suppliers and contractors
Provide tailored training and developing self service resources to empower employees
Collaborate with our People and Finance teams to help manage their systems
Help implement and maintain our audio visual capabilities, including Zoom Rooms hardware
Support and improve identity and access management processes, including access reviews, automation, and RBAC implementation.

You have...

You have 5+ years of experience in IT operations and support space.
You thrive in a hybrid environment and are comfortable being in the office four days a week.
You have hands-on experience supporting a growing fleet of Mac devices
You are comfortable with the asset lifecycle process from procurement to decommissioning
You have the ability to balance customer support and technical troubleshooting
You have experience within modern IT environments with technical familiarity of tools such as Google Workspace, OKTA, JAMF, Jira, GCP
You are a natural problem solver and self starter
Have a strong desire to improve processes and ‘automate everything’
You're confident engaging with all levels of stakeholders and comfortable giving candid opinions
Certified up to JAMF 400

Benefits & Logistics

Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade.

Here’s what’s on offer in 2025:

Office first culture - we have beautiful office spaces in central London and Budapest where 4 days a week you collaborate with colleagues in person, one of our core behaviours is that we’re a team that works better together.

Values - at Freetrade we live and breathe our values, Honesty, Focus and Grit. Expect to be asked about these in your interview!

Benefits In London:

Competitive salary – carefully benchmarked.
Holidays – 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade.
Enhanced pension – We’ll match your contributions up to 5%.
Group Life Insurance – Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance.
Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family.
Income Protection Cover – Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury.
Enhanced parental leave – Time off when it matters most.
Flexibility for those who need it – We’re office-first, but life happens. Whether you’re a parent or have care responsibilities, we focus on output and trust you to manage your time.
Learning & Development – We fund industry qualifications so you can grow as a financial services professional.
Cycle to Work scheme – Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly instalment.
Paid Sick Leave – Receive 10 days of fully paid sick leave each calendar year.

We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. We're very open about what we're working on, and the best places to learn more are our buzzing community forum and our blog.

To find out more about how we look after your personal data when you apply for a job with us, please see our Recruitment Privacy Policy here.

Please note we are not accepting agency CVs.

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